Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Line of Business Job Description:

We have an exciting opportunity for a Project Manager to join our Global Credit, AML Onboarding and Operations Change and Transformation team. The Project Manager will manage medium-large Account Onboarding and Activation initiatives that may significantly impact on Global Operations and Corporate Banking. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Project Manager will work directly with the PMO and with senior management of the impacted business and operations area to set strategic direction of the project. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

Responsibilities:

Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problemsManages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysisPartners with operations management on creating project impact and providing direction and guidance to internal teamsCoordinates development of key project deliverables in partnership with various key internal and external business partnersManages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and proceduresEstablishes project status routines and tracks critical path deadlines and overall business measures for successOversees defect resolution and roadblock clearing efforts to enable successful completion of testingManagement of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmapManages, leads and directs the work efforts functionally aligned to the programEstablishes and follows the framework and structure for how the program and projects will operateRepresents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholdersPartners with sponsors to support and maintain momentum and plans for the delivery of the projectsImplements best-practice artifacts and routines to capture and manage the end to end plan of recordImplements effective change ‘traceability’ from requirements, through testing to implementationEnsures stakeholder engagement and keeps them informed of progressTracks and escalates risk and issuesManages program scope and timelineServes as primary contact to senior managers and executives for critical change initiatives for the supported programsCommunicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resourcesAccountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementationCreates a clear, coherent approach to guide effective program/initiative setup, execution, and controlsDrives change governance and change control facilitating the definition of requirements and development of Change Control documentationIntegrates end-to-end business process into program planning and decisioning processesEnsures clearly defined responsibilities and accountabilities for key program/project rolesIdentify and manage project risks and issuesChair working groups and steering committees as requiredAdhere and deliver on enterprise change management standards

Required Qualifications:

8+ years of project/program management experienceExperience managing people, process, technology projects and understanding various bank technologies and infrastructure conceptsExcellent project management skills, including the ability to prioritize work and meet deadlinesAbility to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcomeStrong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomesAbility to manage and communicate with stakeholdersKnowledge of structured project management methodsAbility to challenge and influence stakeholders at senior levelsAbility to lead cross-functional workgroups and champion initiativesCompetent with MS products: Word, Excel, PowerPoint, Project, and VisioCompetent with Jira and confluence for project management in a waterfall and agile framework

Desired Qualifications:

Prior experience in Global Operations and/or Merchant, Treasury, Global Payments processesExperience in planning, leading, delivering associate and client readiness plansExcellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.Creativity – able to look at a problem from a new perspective and to develop new ideas and solutionsExcels in ambiguityExperience working in a global environment 

Skills:

Attention to DetailCritical ThinkingCustomer and Client FocusPrioritizationRisk ManagementActive ListeningCoachingCollaborationPerformance ManagementPlanningBusiness Case ReviewChange ManagementConflict ManagementProcess MappingProject Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40