Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Job Description:

About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide.  GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unitApplies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product linesManages team workload and provides oversight and direction to teamEvaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunitiesMaintains internal, operational, and financial controls and works within risk appetite of the business unitAdvises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgmentAdvises on projects and directs activities of a team related to special initiativesAdvises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations functionConsults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and controlIdentifies and recommends responsibilities and accountabilities for key programs/projects

Available Schedule:

Sunday – Thursday

Required Qualifications:

1+ year experience in Operations or Compliance; Sanctions experience highly desiredCommunicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple languageHighly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisionsAnalytical and detail oriented.Ability to work under pressure, meet deadlines and navigate changeAbility to work independently, as well as, within a team.Strong risk framework and approach.Ability to prioritize, use own initiative and be flexiblePC proficiency and excellent Keyboarding/Typing skills.

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Desired Qualifications:

Knowledge of OFAC, Bank Secrecy Act, Patriot ActExperience & Knowledge of economic sanctions program requirements and disposition of sanctions alertsExperience in Global Banking & Markets business processExcels in working among diverse viewpoints to determine the best path forwardManages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organizationIs intellectually curious; constantly seeks to learn and advance his/her knowledgeMonitor work flow and team progress, provide feedback to manager/team Monitor escalations received from Lines of business and response in timely mangerCoordinate with other sites/regions to ensure daily SSCOE goals are metCollege degree or equivalent work experience desired

Skills:

Leadership DevelopmentPerformance ManagementProcess ManagementProcess Performance ManagementTalent DevelopmentAccount ManagementClient ManagementCustomer Service ManagementRelationship BuildingBusiness Operations ManagementPolicies, Procedures, and GuidelinesRisk Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40