Sr Operations Team Lead - Sanctions Screening Center of Excellence Scranton, Pennsylvania;Richmond, Virginia **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Line of Business description:** About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. **Job Description:** This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. **Responsibilities:** + Resolves day-to-day problems and executes deliverables within the business unit + Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines + Manages team workload and provides oversight and direction to team + Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities + Maintains internal, operational, and financial controls and works within risk appetite of the business unit + Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports + Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures + Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager + Monitor work flow and team progress, provide feedback to manager/team + Monitor escalations received from Lines of business and response in timely manger + Coordinate with other sites/regions to ensure daily SSCOE goals are met + Provide training to new hires and up skill training to existing associates + Ensure existing training is updated appropriately to adjust for changes in environment over time + Participates in projects as required **Required Qualifications:** + Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts + Analytical and detail oriented. + Highly motivated to succeed in a fast-paced environment + Ability to prioritize, use own initiative and be flexible + Good oral and written communications skills. + Ability to work under pressure, meet deadlines and navigate change + PC proficiency and excellent Keyboarding/Typing skills. + Ability to work independently, as well as, within a team. + Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach + Knowledge of Excel, Word, Outlook + Overtime as required + Schedule is 11am - 8pm **Desired Qualifications:** + 1+ year leadership experience + Experience in Global Banking & Markets business process + Excels in working among diverse viewpoints to determine the best path forward + Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions + Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language + Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization + Is intellectually curious; constantly seeks to learn and advance his/her knowledge + Team player attitude, enthusiasm and commitment + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. + Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base + Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world **Skills:** + Leadership Development + Performance Management + Process Management + Process Performance Management + Talent Development + Account Management + Client Management + Customer Service Management + Relationship Building + Business Operations Management + Policies, Procedures, and Guidelines + Risk Management **Shift:** 2nd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.