Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business description:

About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide.  GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

Resolves day-to-day problems and executes deliverables within the business unitApplies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product linesManages team workload and provides oversight and direction to teamEvaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunitiesMaintains internal, operational, and financial controls and works within risk appetite of the business unitResponsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reportsReviews operations procedures and implements changes and ensures the enforcement and adherence to operations proceduresProvides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level managerMonitor work flow and team progress, provide feedback to manager/team Monitor escalations received from Lines of business and response in timely mangerCoordinate with other sites/regions to ensure daily SSCOE goals are metProvide training to new hires and up skill training to existing associatesEnsure existing training is updated appropriately to adjust for changes in environment over timeParticipates in projects as required

Required Qualifications:

Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alertsAnalytical and detail oriented.Highly motivated to succeed in a fast-paced environmentAbility to prioritize, use own initiative and be flexibleGood oral and written communications skills.Ability to work under pressure, meet deadlines and navigate changePC proficiency and excellent Keyboarding/Typing skills.Ability to work independently, as well as, within a team.Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approachKnowledge of Excel, Word, OutlookOvertime as requiredSchedule is 11am - 8pm

Desired Qualifications:

1+ year leadership experienceExperience in Global Banking & Markets business processExcels in working among diverse viewpoints to determine the best path forwardHighly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisionsCommunicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple languageDemonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organizationIs intellectually curious; constantly seeks to learn and advance his/her knowledgeTeam player attitude, enthusiasm and commitmentStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

Leadership DevelopmentPerformance ManagementProcess ManagementProcess Performance ManagementTalent DevelopmentAccount ManagementClient ManagementCustomer Service ManagementRelationship BuildingBusiness Operations ManagementPolicies, Procedures, and GuidelinesRisk Management

Shift:

2nd shift (United States of America)

Hours Per Week: 

40