**Description** Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Trade Floor Voice BAU SME: Real Time Comms (RTC) is accountable for leading the globally domain responsible for the end-to-end design, engineering, support, operational management, and commercial management for all Trade Floor Infrastructure within region for HSBC. These include trade voice turret; private wire and related services; media and call recording services as related to the trade floor infrastructure. The goal of the role is to provide all HSBC lines of business with highly stable, cost effective and highly functional trade floor infrastructure. These responsibilities include the oversight of all vendor personnel; service management reviews; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs; the support of these infrastructures on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks. As our Sr Prod Support Specialist you will: + All technologies with a concentration in Dealerboards + Quickly identifying, resolving, and preventing issues with setting expectation to multiple businesses simultaneously + Building strong relationships with the business, using own expertise and experience, adopting a joined-up approach, to execute change at pace and with minimum conflict + Ensure that a strong compliance and quality mindset and disciplines are embedded within all roles within the organization. Specifically, that all team members are aware of minimum operating standards, have undertaken appropriate training / development, and are certified as appropriate + Drives transformational change by establishing priorities, actions, milestone, and constraints in a logical sequence and checking progress against plans, taking corrective action as required + The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization + The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. For this role, HSBC targets a pay range between $103,300.00 and $155,000.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. **Qualifications** You´ll likely have the following qualifications to succeed in this role: + All technologies with a concentration in Dealerboards + Quickly identifying, resolving, and preventing issues with setting expectation to multiple businesses simultaneously + Attending to Compliance, Legal, Surveillance, and Business requests with the utmost professionalism + Managing IT service owner requirements e.g., change management, Infrastructure management, software management, and IT governance etc + Liaising with 3rd party providers ensuring the best interest of HSBC is our priority in everything we are working on + Providing business as usual and project teams support for all Trade Floor Voice technologies with a concentration in Dealerboards including weekend support for keeping systems in currency + Collaborating with our global colleagues implementing continuous improvement and global standards. In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. **Job Field:** Technology **Primary Location:** North America-United States-New York-New York **Req ID:** 0000KZRG