The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As the Product Manager of Product Health – Resolution & Prevention, you will be part of a newly formed team focused on end-to-end product performance improvement.  This will span opportunity detection and resolution.   Product Health is initially focused on improving performance and quality of PayPal Checkout, PayPal’s largest product.  There is a plan to expand the scope to all PayPal products over time.  Furthermore, there is a large revenue target associated with Product Health. 



In this role, you will be the product leader responsible for addressing material product performance improvement opportunities.  These opportunities span various categories including product design, product bugs and suboptimal or erroneous customer interaction. You will work closely with cross-functional partners to resolve high-value opportunities to drive incremental revenue for PayPal and increased conversion for customers.  You will interact with clients as a strategic thought leader to drive these win-win outcomes.  Furthermore, you will investigate the root cause that led to suboptimal product performance and address it.  You will manage a backlog of performance improvement opportunities in partnership with Engineering, Merchant Servicing and other domain product managers.  You will also partner with Merchant Servicing to automate client engagement for common customer issues.  These activities will lead to higher product performance and elevated customer satisfaction.

Job Description:

Job Description:

Responsibilities:

Deliver on a backlog of product performance improvement opportunities spanning client facing and internal root causesWork closely with cross-functional teams, including engineering, design, sales, and analytics, to achieve targets.Prioritize based on complexity and payoff to maximize payoffCollaborate with the engineering team to ensure that learnings are incorporated into go-forward software developmentWhere appropriate, ensure suboptimal documentation and processes are updated.Track contributions and make data-driven decisions to improve the product.Inject AI/ML methodologies into the performance optimization process to drive faster and larger scale realization of objectivesEvangelize the vision for Product Health and ensure product roadmaps incorporate corresponding best practices and standards.Stay up-to-date with industry trends and emerging technologies related to product performance and observability platforms and make recommendations on how to incorporate them into our products.

Requirements:

Bachelor's degree in computer science, engineering, or a related field.5-8+ years of product management experience, preferably in a software or technology company.Experience developing products with AI and ML methodologiesStrong technical background, with experience in software development, DevOps, or observability platforms.Excellent communication skills, with the ability to clearly articulate product vision and strategy to both technical and non-technical audiences.Strong analytical skills, with the ability to analyze data and make data-driven decisions.Proven ability to work collaboratively with cross-functional teams to achieve business goals.Experience with agile development methodologies.Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.