At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers.

We are seeking a motivated and multi-talented Sr Product Manager - Tech who is passionate about building products with a strong emphasis on design, quality, performance and customer satisfaction. The individual will lead product development for one of our B2C products and related app experiences.

This role is inherently cross-functional - this leader will work closely with engineering, product/program management, design, operations, finance, legal, business development, customer service, and executive teams to 1) bring products to market, 2) develop and grow business opportunities, and 3) enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
- Lead the definition, design, development and launch of products that delight customers
- Lead the development of the product strategy and vision supported by internal and external analysis
- Create buy-in for the product vision both internally and with key external partners
- Define creative, high quality, simple product roadmaps based on product strategy and vision
- Work closely and collaboratively with design and product teams from partner organizations
- Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
- Manage backlog prioritization and trade-offs among customer feedback, performance, and operational support load
- Work closely with hardware and software engineering teams to deliver features to market
- Launch products to market by working with Marketing, public relations team, Sales, Finance and Operation teams
- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

A day in the life
You will lead customer experience for one of our B2C products. You partner with product leaders, mobile leadership as well as engineering, legal, privacy, marketing and more to deliver delightful customer experiences. You will own the app features end to end and anticipate customer needs and plan for future features and improvements. You will advocate for customer experience and maintain strong ownership over customer experience.

Working with a rapidly growing team, you will quickly adapt to new developments and invent and simplify as we take on ambitious growth goals for our org!

About the team
At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers. Learn more at: https://w.amazon.com/bin/view/Key_for_Business/