Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.

Sr. Product Manager - Technical will be responsible for owning the technical roadmap for key technology initiatives for OTS Delivery. This includes the implementation and enhancement of our ITSM platform, ServiceNow, the development of multiple hardware and software systems that enable fulfillment operations to maintain hardware assets and devices, and the development of operational facing tools that support fullfillment productivity. This leader will work closely with business stakeholders to align technology solutions to support the organization's strategic objectives around improving operational efficiency, customer experience, and cost optimization.


Key job responsibilities
- Contribute to engineering discussions around technology decisions and strategies related to a product
- Lead the development and execution of a bold product strategy and vision for the next generation of devices and services
- Lead initiatives in various stages of the lifecycle - from ideation to development to launch
- Define creative, high quality, and long term product roadmaps based on team strategy and vision
- Develop detailed and crisp business requirements and user stories that can be used to create product specifications and architecture
- Manage prioritization and trade-offs among customer experience, performance and operational load
- Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals
- Drive decision making and product launches in partnership with Engineering, UX, Operations, Business - Development, Go to Market, PR, Legal, Finance, and other cross-functional teams
- Create buy-in for the product vision and strategy with leadership and internal partners
- Position requires Travel up to 25 %.

A day in the life
While each day may differ a bit, you will always learn something new, innovate and delight our customers, and grow. You will be their primary advocate and define the best possible experience for them, while also adding business value. This could mean defining a product vision, writing PRFAQ documents, partnering with engineers to determine the best way to deliver value to customers, or identifying ways to delight our customers by addressing customer feedback. You will work with our internal partners (e.g. engineering) to make product decisions, and with our external partners (hardware, go to market, etc) to launch products.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Ops Tech Solutions Team values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.