Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

 

Location: The successful candidate will be expected to work in a hybrid status of reporting to any Consumers Energy Service Center every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday.

General Summary of Job Responsibilities The Senior Product Manager is responsible for the success of their product. The incumbent is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. Harnessing cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures. Responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.
Essential Duties and Responsibilities Create and maintain a multi-year product roadmap with priorities and feature sets that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc. Ensure all internal/external stakeholders have clear alignment on the product vision, positioning, product strategy, etc. Create and implement strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys. Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc. Drive product goals; includes financial profit/loss, experience journeys, channel performance and marketing campaign effectiveness performance. Manage week to week product operations; includes partner management, IT functions, experience design work and marketing/sales activities. Develop and implement product objectives (e.g. MW, MWh and MCF targets), track performance monthly and weekly. Manage evaluation and measurement of product demand, customer implications and energy impacts Understand the competitive and regulatory environment, navigating and influencing the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery Other duties as assigned or may be necessary Promote customer centricity, ensure that short term benefits and “nice to have” features do not distract from long-term success in a competitive marketplace. Ensure modern digital strategy and experience best practices through product engagement and lifecycle. Design customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention Knowledge/Skills/Abilities Positive internal ambassador with ability to present to leadership Lead execution of product plans to deliver & product results, achieve sector goals through implementation contractors and internal partners Technically proficient based on product category (expertise in Demand Response/Demand Side Management) Develop multiple product strategies and plans Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus Problem Solving skills Able to present and serve on boards, and policy committees, task forces, workgroups Ability to balance multiple constraints to achieve business outcomes Ability to achieve positive regulatory outcomes and deliver on filing requirements Education & Experience Bachelor's Degree in BBA, Marketing, Energy or other applicable field with 4 years in managing products, projects, or clean energy programs OR Associates Degree in BBA, Marketing, Energy or other applicable field with 6 years in managing products, projects, or clean energy programs OR High School Diploma or GED with 8 years in managing products, projects, or clean energy programs.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.