Sales Execution
· Educate, connect and develop the customer base by ensuring all mutually beneficial business opportunities are explored in a timely and professional way
· Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
Technical Expertise
· Resolve customer technical issues post-sale promptly and courteously
· Conduct product demonstrations, seminars and participate in customer engagement activities as required to support the growth strategy
· Close liaison with the Account Management team to work hand-in-hand on more specialised or larger opportunities requiring support from suppliers and/or our own manufacturing facilities
Pipeline and Opportunity Management
· Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (stakeholders engaged, next
steps, competition etc)
· Diligently maintain a record of customer visits and interactions using the CRM
platform salesforce.com completed by the end of each week
· Responsible for achieving product line AOP for the assigned geography