**About the Role** The Global Community Operations organization provides support to Uber Customers and various partners. As autonomous vehicles (AVs) become an increasingly important part of our offering, we are looking for a highly motivated and experienced Autonomous Vehicle Strategy & Special Projects Leader to help define the future of AV Support and the roadmap to get there. This role will balance building high-level support strategies alongside driving detail-based business decisions on critical investments, needs and timelines. You will do a combination of strategy, planning, and detailed evaluation of key AV Support capabilities and requirements. **What the Candidate Will Do** - Develop AV Support strategies, roadmaps, and requirements - Facilitate Support integrated planning, including headcount plans, support product / tech roadmaps, and critical decision / enablement timelines - Build Support decision making and tracking mechanisms that enable the business - Dive deep into Remote Assistance / Remote Operations and Central Operations to evaluate industry best practices and build a strategy of record **Basic Qualifications** - Minimum 7+ years of experience in strategy, planning, operations, program management, or consulting with excellent strategy, and business evaluation skills - Minimum 4+ years of experience in support operations - Bachelors degree or equivalent work experience **Preferred Qualifications** - Deep experience and expertise in developing strategies and roadmaps for scaling technical support operations - Demonstrated ability to thrive in high-pace environment brining structure to new problems and concepts - Outstanding communication and stakeholder management skills - Excellent presentation and ability to facilitate difficult business decision skills - Ability to drive data based decisions - Knowledge of Uber customer support operations - Experience working with large and distributed global teams - Experience in the AV industry For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.