Description At Amazon, we hire the world's brightest people and offer them an environment where they can relentlessly innovate for our customers. Do you enjoy a high-stakes, fast-paced environment where you can help accelerate our customers achieving their strategic objectives by working with our AWS senior executives? The AWS Executive Sponsorships Program (ESP) team is seeking an exceptionally motivated, customer-obsessed Senior Program Manager with experience developing and executing programs. The AWS ESP demonstrates AWS commitment to our most strategic customers by pairing them with AWS leaders in a 1:1 peer-to-peer relationship with the goal of driving the customer’s success and cloud adoption. The program helps create and cultivate long-term relationships with our customers to drive collaboration opportunities to think big together, enhance our customers’ ability to achieve their business objectives and innovations with AWS, and cultivate overall trust and advocacy within both AWS and the customer’s organizations. We are looking for an expert Senior Program Manager to continuously improve our program engagement with sponsors, account teams, and stakeholders; mature our ability track executive engagement and glean insights from these activities; and evolve how we approach sponsor-onboarding, matching, and training, so we can continue to scale the program to benefit our customers. Key job responsibilities Develop and execute a program strategy that is aimed at fostering relationships with executive customers, targeting greenfield accounts. Conduct routine and informal follow up with customers/sponsors matches to ensure they are meeting customer and program expectations. Identify and qualify the right strategic customers to include into the program that align with key business initiatives. Maintain program materials, documentation, and knowledge repositories to ensure information is up-to-date and easily accessible. Coordinate and distribute routine program communications, status reports, and other administrative materials to stakeholders. Constantly solicit feedback from our stakeholders throughout the lifecycle of the relationship in friction-free ways. Generate and mine program insights that will inform business decisions and program evolution and most importantly elevate the value we bring to customers. Leverage tools to advance efficiencies, standardize workflows, and to reduce the manual processes for data collection. Execute on project management fundamentals (e.g., business case development, risk management, schedule management) and have an ability to work independently under time constraints. Be comfortable briefing leadership (both verbally and written), even when you have bad news. Proven record taking on end-to-end ambiguous problems and successfully delivering results in a fast-paced and dynamic environment. Enjoy experimenting on ideas, measuring the results, improving on what works, discarding what doesn't, and learning from both. A day in the life As an AWS Executive Sponsorships Program Sr Program Manager, you will communicate across account, product, and executive teams to identify and match executive relationships that will drive long-term value for our customers and AWS. You are the primary escalation point for account managers, providing advice on determining program fit, qualifying requests, and handling exceptions. This role is critical for maintaining the smooth day-to-day operation of our program. You will be an organizational expert, optimizing documentation, reports, and repositories to ensure they are polished, current, and ready for stakeholders. You will also advocate for the program, soliciting feedback to uncover insights that can evolve our business, increase customer value, and drive continuous improvement. In this capacity, you will support the team by crafting clear executive communications, developing processes to leverage lessons learned, and serving as an authority to help maximize the program. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 6+ years of program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with non-tech teams Preferred Qualifications - 6+ years of driving process improvements experience - Experience implementing repeatable processes and driving automation or standardization - Experience in complex problem solving, and working in a tight schedule environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.