As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU. To learn more visit becu.org/careers. **PAY RANGE** The Target Pay Range for this position is $122,000.00-$149,100.00 annually. The full Pay Range is $94,500.00 - $176,500.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. **BENEFITS** Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here . **IMPACT YOU’LL MAKE** The Senior Program Manager, Retail Performance & Experience is responsible for offering business and process expertise related to Retail Delivery products and services. This role requires an in-depth understanding of assigned products and services, assisting in the design of new offerings, and ensuring their successful implementation. Additionally, the Program Manager will lead process evaluation and drive continuous improvement efforts to enhance processes affecting Retail Delivery and the member experience. **WHAT YOU’LL DO** **Core Responsibilities** + Perform all duties in accordance with BECU Competencies and Information Protection requirements. + Lead and actively participate in project teams to oversee delivery, system enhancements, and process improvements. + Guide and contribute to the development and management of Retail Delivery’s strategic direction. **Standards and Implementation** + Ensure effective implementation of standards, policies, and processes. + Create productivity measures, metrics, tracking, and reporting to assess overall success. **Communication and Leadership** + Provide timely and accurate communications to offer leadership, direction, and performance monitoring of products and services. + Maintain effective communication with Credit Union employees to ensure coordination and information exchange for achieving organizational goals. **Collaboration and Advocacy** + Collaborate with internal and external partners to design and implement programs that advocate for employees and members. + Analyze results from survey programs to identify employee and member needs and implement actions to address areas of concern. **Compliance and Vendor Management** + Ensure compliance with applicable federal and state regulations, coordinating with other departments and staff to meet regulatory requirements. + Manage vendor contracts within areas of responsibility, ensuring cost-efficient and quality service for members when third-party support is involved. **Continuous Improvement** + Strive for continuous improvement of processes and service quality to meet Credit Union goals. + Maintain necessary operational audit records and management information reports, including statistical records as required. **WHAT YOU’LL GAIN** + Impactful role in a dynamic environment + Professional growth and leadership + Innovative and collaborative culture + Meaningful impact on our members **QUALIFICATIONS** **Minimum Qualifications:** + B.A. or B.S. in business or equivalent work or education related experience. + Experience managing project teams required. + Seven years of functional experience required, in the Financial Services industry preferred. **Desired Qualifications:** + Five years of experience in operations management, project management, technology implementation, internal controls development and oversight preferred. + Experience in driving Operational Excellence and Change management for large teams + Green belt (or above) in Lean Six Sigma preferred. + Verbal and written communication skills to effectively communicate in the English language. + Experience with project management, effective leadership and negotiation skills. + Full time hours required with additional hours as necessary to accomplish objectives, goals, and projects. + Moderate travel by car and/or public conveyance for trips at some out-of-area locations or statewide. **JOIN THE JOURNEY** Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. \#BECU #YourGrowth \#BECUJourney **EEO Statement:** BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. **Job Alerts:** If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.