As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $122,000.00-$149,100.00 annually. The full Pay Range is $94,500.00 - $176,500.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE

The Senior Program Manager, Retail Performance & Experience is responsible for offering business and process expertise related to Retail Delivery products and services. This role requires an in-depth understanding of assigned products and services, assisting in the design of new offerings, and ensuring their successful implementation. Additionally, the Program Manager will lead process evaluation and drive continuous improvement efforts to enhance processes affecting Retail Delivery and the member experience.

WHAT YOU’LL DO

Core Responsibilities

Perform all duties in accordance with BECU Competencies and Information Protection requirements.Lead and actively participate in project teams to oversee delivery, system enhancements, and process improvements.Guide and contribute to the development and management of Retail Delivery’s strategic direction.

Standards and Implementation

Ensure effective implementation of standards, policies, and processes.Create productivity measures, metrics, tracking, and reporting to assess overall success.

Communication and Leadership

Provide timely and accurate communications to offer leadership, direction, and performance monitoring of products and services.Maintain effective communication with Credit Union employees to ensure coordination and information exchange for achieving organizational goals.

Collaboration and Advocacy

Collaborate with internal and external partners to design and implement programs that advocate for employees and members.Analyze results from survey programs to identify employee and member needs and implement actions to address areas of concern.

Compliance and Vendor Management

Ensure compliance with applicable federal and state regulations, coordinating with other departments and staff to meet regulatory requirements.Manage vendor contracts within areas of responsibility, ensuring cost-efficient and quality service for members when third-party support is involved.

Continuous Improvement

Strive for continuous improvement of processes and service quality to meet Credit Union goals.Maintain necessary operational audit records and management information reports, including statistical records as required.

WHAT YOU’LL GAIN

Impactful role in a dynamic environmentProfessional growth and leadershipInnovative and collaborative cultureMeaningful impact on our members

QUALIFICATIONS

Minimum Qualifications:

B.A. or B.S. in business or equivalent work or education related experience.Experience managing project teams required.Seven years of functional experience required, in the Financial Services industry preferred.

Desired Qualifications:

Five years of experience in operations management, project management, technology implementation, internal controls development and oversight preferred. Experience in driving Operational Excellence and Change management for large teamsGreen belt (or above) in Lean Six Sigma preferred.Verbal and written communication skills to effectively communicate in the English language.Experience with project management, effective leadership and negotiation skills.Full time hours required with additional hours as necessary to accomplish objectives, goals, and projects.Moderate travel by car and/or public conveyance for trips at some out-of-area locations or statewide.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.  #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.