Position Responsibilities:
• Quality point of contact for assigned Global & Taiwan’s strategic customer accounts.
• Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
• Manages Quality / Reliability interactions with the customer, including regular communication and escalations.
• Provides technical support in evaluating products from a quality and reliability standpoint.
• Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, TE PPM, cost of poor quality and drive timely resolution.
• Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE.
• Carries out the global customer quality improvement strategy.
• Ensures compliance to TE quality policies and procedures related to customer requirements.
• Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
• Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
• Acts as a liaison between TE and the customer for Product Change Notifications and other contractual obligations.
• Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
• Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
Qualifications:
• Bachelor’s Degree with technical focus.
• 5+ years minimum quality assurance experience working in a global capacity.
• Fluency communication in English and Mandarin
• Preferred customer quality experience in the electronics industry.
• Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000). Internal auditor or ISO system auditor certification is plus.
• Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
• Possesses strong leadership skills and executive level presence.
• May require travel local/oversea to customers and other TE locations, including overnight and multi-day trips.
• Experience in core processes such as stamping, molding, plating and assembly preferred.