Sr Refrigeration Field Service Engineer Job ID 170706 Posted 11-Jul-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) San Francisco - California - United States of America, San Jose - California - United States of America, Union City - California - United States of America Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences and other industries, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs). Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. **About the role:** The Sr Refrigeration Field Service Engineer, under direct and indirect supervision, supports the operations of the Service Department both in the field and occasionally in the shop, in service, repair, calibration, and preventive maintenance of refrigerated (and some non-refrigerated) scientific equipment including freezers, refrigerators, lyophilizers, vacuum pumps, and other types of equipment.. Assists with customer service needs and work order management. Directly reports to the Area Service Supervisor. Works closely with fellow technicians, Administrative Staff, and Project Managers. Primary work focus: meeting customer service needs. **What you'll do:** Field Responsibilities: + The incumbent is required to perform repairs, preventative maintenance, installations, and shop infrastructure work as needed. + Assist other technicians and staff as needed. Work may include pick-up and delivery of equipment, field service, shop service/repairs, calibration, and preventative maintenance of refrigerated (and some non-refrigerated) scientific equipment including freezers, refrigerators, lyophilizers, vacuum pumps, and other types of equipment. + Provide support for servicing customers’ specialty equipment in shop. + May be required to work scheduled and unscheduled overtime and “on-call” as needed. Technical Support: This may include physical involvement in the field repair or diagnosis of equipment. Foster a positive work relationship with clients, vendors and co-workers. Technical Specialist Team Lead Trainer Specialties: **Cold** + Environmental Test Chambers + Lyophilizers + Cold Room Service + Chillers + RO Systems + Dehumidifiers + Humidity Boilers + Control Retrofit + Calibration **Hot** + Sterilization/Autoclaves + Cage Rack Washers + Glass Washers + RO Systems + Steam Boilers + Industrial Ovens + Control Retrofit + Equipment Installation + Calibration Review work orders including, but not limited to, written work descriptions. Maintain labor and material costing requirements on all jobs. Bring escalated customer issues to the attention of the Area Service Supervisor. Support the goals of the Service department to achieve installation, sales and collection budgets on weekly/monthly basis. Management of personal company issued vehicle maintenance which includes scheduling, upkeep and inventory in conjunction with Corporate Fleet Administrator. **What you'll need:** The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + High School Diploma and two years related experience and/or training; or equivalent combination of education and experience. Prior supervision experience in scientific or specialized refrigeration, sterilization or HVAC preferred. + Experience with Microsoft Office Suite and internet functions is required; accounting and construction software packages preferred. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers, vendors and managers via phone and in person. + Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. + Ability to apply common sense understanding to carry out instructions given in all forms. Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to interpret and offer solutions to more complex problems involving several concrete variables in standardized situations. + While performing the duties of this job, the employee is regularly required to sit, talk and listen; using hands to type. The employee is often required to stand, reach with hands and arms, climb ladders and stoop, bend, kneel, crouch, or crawl and walk on concrete surfaces. The employee may occasionally be required to lift and/or move up to ninety (90) pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Prosthetic or mechanical substitutes for many of the above tasks are acceptable. PERFORMANCE MEASUREMENT STANDARDS + Excellent Attendance + Excellent Internal & External Customer Service. + Precisely calculates job estimates to the best of his/her ability. + Regularly executes all tasks independently or under only general supervision (seldom). + Ensures that all paperwork is processed accurately and in a timely manner. + Stays updated on new and updated industry [Cascade] specific products, trends, and services. + Uses initiative to ensure tasks get accomplished. + Makes recommendations to improve processes in need of improvement. + Keeps files, warehouse and office environment clean, safe and organized as required. + Uses initiative when additional work needs to be done. + Complies with all industry specific requirements to ensure company integrity. + Complies with all administrative company policies and procedures. + Complies with Company policies and procedures with regards to safety. + Maintains a professional appearance and conducts him/herself in a professional manner in all business matters. **Why CBRE?** CBRE is the leader in our field. We offer excellent compensation and benefits, to include overtime pay, medical and dental benefits, PTO, 401K, and comprehensive training for professional growth. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr Refrigeration Field Service Engineer position is $75,000 annually and the maximum salary for the position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)