Description This role is responsible for managing the regulatory relationship and examination processes administered by relevant regulatory agencies (FDIC, Federal Reserve, OCC, CFPB, and FINRA) with respect to Citizens Financial Group (Citizens) products, services and business practices. Specific areas of responsibility include the Chief Risk Officer and the Risk Management Division, as well as overseeing regulatory relations reporting and operations, exam management and key stakeholder engagement in regulatory remediation challenge processes. Combining a sound understanding of assigned businesses at Citizens, with knowledge of the regulatory agencies’ supervisory priorities and processes, the Senior Regulatory Program Manager is responsible for: + Building and supporting relationships with examiners by serving as their central point of contact for areas of assigned coverage. + Preparing Senior Management and facilitating meetings with regulators, ensuring transparent communication between the bank and the regulatory agencies, following up on inquiries and requests and includes meeting agenda development and preparation of executive briefings. + Supporting the management of multiple and sometimes complex regulatory activities, interactions, and priorities at Citizens. Ability to work collaboratively and back-up other Regulatory Relationship Managers on the team as needed. + Coordinating and managing events related to examinations, continuous monitoring and ongoing supervision including understanding scope and timing of reviews, monitoring requested data aggregation, and coordinating and attending regulatory meetings with bank leadership. + Identifying key themes and updates from regulator interactions and maintaining effective reporting routines to ensure enterprise understanding of key regulatory issues. + Sharing lessons learned and best practices from regulator interactions across the institution. + Communicating to senior leaders on status of exams, themes, issues and emerging concerns. + Ensuring timely submission of all requests from regulators. + Leading internal meetings with bank staff to respond to regulator requests and prepare for regulator meetings including preparing executives and leadership with key messages to present when working with regulators. + Responsible for understanding and explaining agency protocols as well as supervisory requirements. + Act as primary contact for Regulatory Relations policies, standards and training initiatives. + Providing guidance and support functions managing regulatory findings including effective challenge. + Providing technical review of data or reports that will be incorporated into regulatory submissions and governance reporting to assure accuracy and clarity of presentation. + Oversight for exam management processes and routines, and related reporting and communications. Qualifications + 15 years of relevant work experience to include serving as a regulator or interfacing with regulators. + Excellent influencing, facilitation, and partnering skills and ability to build strong internal and external relationships. + Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and senior executives. + Working knowledge in a broad range of risk management disciplines, such as, operational risk, market risk, credit risk and compliance. + Strong attention to detail, willingness to "roll up sleeves"; ability to work under pressure and tireless work ethic. + Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively. + Experienced in project management with excellent organizational, follow-up and time management skills. + Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution. + Professionalism, sensitivity and discretion required. + Problem solver who can manage multiple and changing priorities in a fast-paced environment. + Ability to overcome obstacles, adapt to unexpected events and excel in a deadline driven environment. + Able to learn systems and applications quickly, proficient in Microsoft Office suite. Education: + Bachelor's degree required. Master’s degree or Juris Doctorate a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F 8-5 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/23/2024