Outbound Communications own the worldwide charter for delighting our customers with timely, relevant notifications (email, mobile, SMS and other channels) to drive awareness and discovery of Amazon’s products and services. We meet customers at their channel of preference with the most relevant content at the right time and frequency. We directly create and operate marketing campaigns, and we have also enabled select partner teams to build programs by reusing and extending our infrastructure. We optimize for customers to receive the most relevant and engaging content across all of Amazon worldwide, and apply the appropriate guardrails to ensure a consistent and high-quality CX.

Outbound Communications seek a talented Sr. Research Scientist to join our team to develop the next generation of automated and personalized marketing programs to help Amazon customers in their shopping journeys worldwide. Come join us in our mission today!

Key job responsibilities
As a Research Scientist, you will be tasked with leading scientific innovations in measurement, experimentation, and optimization that enable us to deliver relevant and performant messaging experiences to customers. You will design and execute experiments expertly applying scientific rigor while making real world trade-offs to produce, sooner-rather-than later, actionable wins. You will present analytic findings to senior leaders and assess business impact and opportunity. As a trusted science leader you will get the opportunity to solve some of the most challenging science and business intelligence problems. You will need to invent elegant metrics and associated measurement models, and develop algorithms that help us test and learn the impact of marketing strategies across channels to maximize long term profit for Amazon while ensuring a great customer experience.

We are open to hiring candidates to work out of one of the following locations:

New York, NY, USA | Seattle, WA, USA