About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

For the first three months this role will work from 2pm to 10PM POZN time while being trained. Then after, will work 11am to 7pm POZN time. Financial Assurance at Lumen is a forward-looking, proactive business management domain that creates and maintains audits and controls to ensure revenue leakage is identified and corrected. The Revenue Assurance Financial Integrity Team (FIT) is responsible for auditing, analyzing, and reporting financial impacts for the complete lifecycle of Dark Fiber services. The primary focus of this role is review of customer contracts for information regarding Lumen's service terms and conditions. This includes developing audits, auditing, analysis and reporting of the financial impacts of these audits. This position requires exceptional interpersonal skills, a high comfort level with dynamic priorities, a curiosity and willingness to solve business problems and identify new problems. The ideal candidate has a strong awareness of the systems used for order entry, provisioning and invoicing customers and is proficient in financial analysis and SQL Server Programing. The candidate will become a subject matter expert who can own relationships within the business function. To be successful in this role the candidate will need to be independently motivated, have a spirit of determined investigation and a passion for innovation and change. This role contributes to the success of the organization’s strategic goals.

The Main Responsibilities

• Responsible for reviewing contracts, performing detailed customer billing records and transaction audits which will analyze the billing to identify revenue recovery opportunities.

• Report all financial impacts from audits.

• Navigating multiple systems and retrieving key data for analysis.

• Isolate and research services, analyze the business drivers, determine root cause, and work with functional and business teams to resolve leakage issues.

• Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery.

• Design and implement financial assurance controls including source data acquisition, normalization, and automation.

• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue is billed appropriately.

• Understand and analyze problems from the business process and requirements to developing innovative solutions.

• Audits and escalates workflow processes related to vendor charges at the beginning of the circuit life cycle (installs) throughout the end of circuit life cycle (disconnects).

What We Look For in a Candidate

• Bachelor’s degree in business, Accounting/Finance or equivalent work experience required.
• The ideal candidate has a strong awareness of the systems used for order entry, provisioning, contract review and invoicing customers and is proficient in data analysis.
• Senior Analyst requires a broad knowledge of the circuit life cycle.

• This position requires exceptional interpersonal skills, a high comfort level with dynamic priorities, a curiosity and willingness to solve business problems and identify new problems.

• The ideal candidate has a strong awareness of the systems used for order entry, provisioning, contract review and invoicing customers and is proficient in data analysis.
• Self-motivated to identify outstanding issues and pursue closure.
• Detail Oriented with above average Microsoft Office application skills, specifically in Excel and PowerPoint.
• Working knowledge of SQL Server.
• Exceptional analytical skill and business acumen with ability to multi-task and handle competing deadlines.
• Excellent interpersonal, verbal and written communication skills with ability to develop productive business relationships with internal & external team members.

Requisition #: 334595

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.