Position Title:  Sr Sales Engineer (P4)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Sr Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts.  Sales Engineers assess potential application of company products or services and design solutions that meet customer needs. This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.  

Responsibilities

Uses technical knowledge of product offerings to support and build sales  Interfaces with customers to determine technical requirements and expectations  Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Crown Castle capabilities.  Designs viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)  Assist Sales Executives with ICB development and review, and assembles required data and initiates Complex ICB process  Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients.  Communicates customer feedback to Product Management for future product developments  Researches and presents reports showing potential customers the cost benefit of purchasing company products or services  Reviews and validates all service orders before being submitted for implementation.  Participates in service order kickoff meetings to ensure smooth service implementation.  Develop and deliver appropriate ad-hoc training for market, including new product and new technology  Help to ramp up other Sales Engineers  Performs other support duties, as assigned 

Education/Certifications 

Bachelor’s degree Required 

Experience/Minimum Requirements 

Minimum seven (7) or more years’ experience supporting telecommunications services to Enterprise accounts  Requires a professional demeanor with strong communications skills – verbal and written  Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software  

Expectations

Experience with CRM tools  Strong technical understanding of Fiber Optic characteristics, such as impact of dB loss, latency  Strong technical understanding & exp. w/optical transport solutions such as DWDM and SONET  Strong technical understanding of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731  Strong technical understanding of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6   Strong technical presentation skills (development and delivery) 

Organizational Relationship 

Reports to: Manager Fiber Sales Engineering 

Title(s) of direct reports (if applicable):  N/A 

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

The salary range offered for this position is $119,360-$164,120 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.  

If you are interested in joining our team, please visit the Crown Castle careers site to apply.  We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.