Job Description:

First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Requirements:

1+ years of experience working with customers in call center or customer service environment1+ years of experience handling difficult situations with customers.Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, begin a conversation, build rapport, and handle objections.Comfortable receiving ongoing performance feedback and coaching.Comfortable with ongoing change and learning new technology/processes.Ability to analyze and resolve customer inquiries.Ability to provide a positive customer experience through creative solutions.At least an intermediate ability in computer skills.Ability to navigate multiple computer systems while interacting with the customer

Other Qualifications:

1-2 years of experience in the Banking/Financial industry1-3 years experience in a call center environmentBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsEasily adapt to change in an evolving environment

Shift:

1st shift (United States of America)

Hours Per Week: 

40