Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Title: Senior Site Specialist 

 

As a part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals! 

Location/Division Specific Information 

Unity Lab Services provides a single source for lab service, support, and supply management. Our customized service offerings and service guides have the flexibility and experience to uniquely address our customer’s laboratory's business needs. 

 

Discover impactful work:

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations. May also include media preparation and cell culture support operations. 

 

A Day in the Life 

Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met 

Follow work processes as outlined by our written procedures 

Listens to customer concerns, addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems 

Engages in process improvement activities 

May perform other responsibilities as assigned by management 

 

Keys to Success

Education 

High School Diploma or equivalent required.College degree preferred 

Experience 

2+ years of equivalent experience, preferably within a laboratory setting or services 

Proven customer service, verbal, written, and presentation skills 

 

Knowledge, Skills, Abilities 

Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding Thermo Fisher Scientific's values. 

Possesses the skills to be able to collaborate with various levels of Thermo Fisher personnel & customers. 

Knowledgably operates handheld scanners and performs data entry function 

Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses skills to multi-task and meet due dates as needed. 

Works primarily at customer sites, which may require working independently. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses. 

Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc

Excellent Benefits Package

Review our company’s Total RewardsMedical, Dental, & Vision benefits-effective Day 1Paid Time Off & Holidays401K Company Match up to 6%Tuition Reimbursement – eligible after 90 daysEmployee Referral BonusEmployee Discount ProgramRecognition ProgramCharitable Gift MatchingCompany Paid Parental Leave

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $42 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them. Our team of more than 100,000+ colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Fisher Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.