THIS IS AN ONSITE ROLE IN PITTSFORD, NY. NO RELOCATION OFFERED.
LenelS2 is a leading provider of innovative security technology solutions that deliver superior access control and video monitoring products. We are seeking a customer-focused Platinum Support Sustaining Engineer to join our growing post-sales technical support team in Pittsford, NY.
Job Description:
The Platinum Support Sustaining Engineer is responsible for troubleshooting, root cause identification, problem resolution, and maintenance of Windows-based software solutions that will shape the future of the security industry. This includes working with the latest technologies and on exciting applications like biometrics, smart cards, access control, ID management and digital video.
The successful candidate will join the Technical Support Department (TSG) and work closely with Engineering teams to support and maintain our flagship security product, with a focus on our Platinum Support customers. This role requires expertise in software troubleshooting and physical security domains to address complex and business-critical support cases. Responsibilities include developing software fixes for escalated issues, managing technical troubleshooting, and facilitating problem resolution activities.
Approximately 20% of the candidate's time will be dedicated to directly supporting a specific customer, including custom integrations, participating in customer calls, and presenting technical solutions and status updates. The remaining time will focus on sustaining engineering tasks, primarily for Platinum Support customers.
The position currently reports to the US Director of Technical Support, and you’ll work out of our Pittsford, NY location Onsite for first 3 months and later Hybrid.
The annual base salary range for this position is $86,400 - $108,200. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending and offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Key Responsibilities:
Participate in the maintenance of an existing productEffectively communicate and collaborate with local and international teamsAnalyze and resolve complex software problems from field deploymentsDesign, prototyping and implementation of new solutionsWorkload estimation and risk assessmentUtilize the latest C++ / C# techniques in code developmentUtilize the latest tools & techniques in software debugging and troubleshootingWork closely with members of Technical Support, Engineering, Quality Assurance, Product Management, VARs and end users as may be necessaryYOU MUST HAVE
\n\nBachelor of Science or higher in Computer Science, Software Engineering, or related, or commensurate experience\nProficiency in C++, C#, and SQL\nExperience with Microsoft development tools, including Visual Studio\nExperience with MFC, COM, XML, MS SQL Server\nExperience with multi-threaded applications\nKnowledge of version control and defect management tools\nExperience with relational databases\nStrong analytical and problem-solving skills\nStrong verbal and written communication skills\nSelf-motivated and results-oriented\nFast learner who works well both independently and within a team\n\nWE VALUE
\n\nExperience across full life cycle of server applications\nExperience interfacing hardware with software\n\n\nExperience with troubleshooting in Windows, crash/memory dump collection, perfmon, Active Directory, Domain, and network connectivity troubleshooting\nExperience with database concepts, SQL, SQL Server, SQL Management Studio, Oracle, and Crystal Reports a plus\n\n\nAzure or other cloud platforms\nAgile software development\nKnowledge of security systems: access control, video surveillance, intrusion\n\n\n
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.