Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered”

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

Seeking a highly organized and detail-oriented individual to manage the CSO IAM (Identity and Access Management) front door. This role is crucial in ensuring the efficient processing of over 1400 submissions annually. The successful candidate will serve as the primary point of contact for initial request submissions and will be responsible for verifying the completeness and accuracy of incoming requests, routing them appropriately, and monitoring their progress to ensure timely handling.

Key Responsibilities:

Review and verify the completeness and accuracy of incoming requests.

Serve as the primary point of contact for initial request submissions.

Route requests to the appropriate teams or departments based on the nature and requirements of the request.

Coordinate with relevant teams to ensure a smooth and efficient handoff of requests.

Monitor the progress of requests to ensure they are being handled in a timely manner.

Track key performance indicators (KPIs) related to request management, such as response times, completion rates, and accuracy metrics.

Generate regular reports on KPIs and provide insights to management on areas for improvement.

Address any issues or discrepancies related to requests promptly and effectively.

Collaborate with team members to develop and implement process improvements for request management.

Utilize expert-level skills in SharePoint, Microsoft Planner, PowerAutomate, and PowerBI to build out tools and solutions that increase team efficiency.

Required Skills and Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field.

Proven experience in a similar role involving request management, coordination, and KPI tracking.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Proficiency in using request management software and tools.

Expert-level skills with SharePoint, Microsoft Planner, PowerAutomate, and PowerBI.

Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

Experience in a customer service or support role.

Familiarity with project management principles and practices.

Knowledge of industry-specific request management systems.

Education/Experience:

Bachelor’s degree (BS/BA) desired in Computer Science. 2+ years of related experience. Certification is required in some areas.

Supervisor:

No

TCP Career Step Differentiator: Assigned smaller applications and writes requirements/user stories.

Our Sr Specialist Tech Business Analysis, earns between

$77,800.00-$116,800.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

USA:GA:Atlanta / 1055 Lenox Park Blvd Ne - Adm:1055 Lenox Park Blvd Ne

Salary Range:

$77,800.00 - $130,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-54040-5 Date posted 02/06/2025