***Starting salary: $63k - $70k***
About Us:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.
Key Job Activities:• Customer First:
o Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times
o Manage driver debrief process. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required
o Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
o Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
o Conduct customer visits to review service
o Manage customer interaction records to resolve service issues
• Company Growth:
o Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
o Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets
• Team Member Development:
o Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
o Establish and communicate performance standards and objectives; conduct performance appraisals
o Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
o Conduct “spot checks” to reinforce proper Driver behavior as well as communicate the value we bring to the customer
o Perform new hire onboarding activities, including timely completion of the I-9 process, along with new hire orientation
o Complete location audits
• Compliance:
o Track and input DOT hours/JJ Keller
o Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety
o Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary, in order to prevent accident or injuries
o Participate as an active member of the Safety Improvement Committee (SIC)
o Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files
• Perform other duties and responsibilities, as assigned.
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise: Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.