Our client is seeking a Sr Support Engineer specializing in MS Teams to join their team. As a Sr Support Engineer, you will be part of the IT Support department supporting users in their transition to Microsoft Teams from Zoom. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a collaborative mindset which will align successfully in the organization. **Job Title:** Sr Support Engineer-MS Teams **Location:** **Location NY, NY 10018- Hybrid (T, W, Th onsite M & F remote)** **Pay Range:** $45 - $55 per hour **What's the Job?** + Provide comprehensive support to users on “how to” questions related to MS Teams functionalities and features. + Assist users with the configuration and personalization of Teams settings to optimize their user experience. + Offer technical support and troubleshooting for Microsoft Teams rooms and webinars ensuring seamless connectivity and functionality during meetings. + Serve as the primary point of contact for users transitioning from Zoom to Microsoft Teams, offering guidance, training, and troubleshooting. + Assist with the creation of “how to” user documentation videos and training materials. **What's Needed?** + Bachelor's degree in Computer Science, Information Technology, or related field. + Five plus years experience in IT support with the focus of Microsoft Teams. + Extensive knowledge of Microsoft Teams, Teams Rooms and related M365 technologies. + **Experience with Zoom and the transitioning users to Microsoft Teams is highly desirable.** + Excellent problem-solving communication interpersonal skills. + Ability to work independently, and as part of the team in fast-paced environment. + **Hybrid work schedule with flexibility to work Asia business hours is required.** + **Certification and Microsoft teams and are related Microsoft technologies.** + **Experience in training and educating users on new technologies.** + **Strong technical troubleshooting skills and attention to detail.** **What's in it for me?** + Opportunity to work in a hybrid environment with flexibility. + Engage in a dynamic and fast-paced work culture. + Collaborate with a diverse team of professionals. + Enhance your skills in Microsoft Teams and related technologies. + Contribute to user training and support initiatives. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.