At Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with: Flexible work opportunities, including remote and hybrid options Small, empowered teams that have fun delivering real value for our customers A culture that values a 50-year legacy while eagerly embracing the future Want to be part of this? We currently have an exciting opportunity for Sr System Engineer to join our Tailored Technology team. This individual will manage and support the end user devices and applications in the environment. What you’ll do JAMF Responsibilities: Core configuration of the JAMF platform, including integrations with Apple VPP, Apple DEP, Okta, and Microsoft Entra. Health monitoring through inventories and logs. Platform update testing and user management. Required application installations and enforcement (e.g., CrowdStrike, Rapid7). JAMF Connect configuration and management. Software/application management, including custom app packaging and deployment. Management of restricted applications/software and software updates/patching. Mac OS Management: Policies and configurations based on Mac OS versions, including OS minor and major updates. Enrollment configurations, such as zero-touch enrollments and prestage enrollments. Management of user and device groups, and Tailored Brands JAMF branding. Certificate management, including creating and managing JAMF packages, scripts, and reports. JAMF platform license management and support incident management. Researching best practices for managing JAMF and MacOS devices in an enterprise environment. Apple Business Manager: Administration and management of Apple Business Manager. Other MacOS Responsibilities: Tier 3 support for MacOS users/devices. Recommendations for Mac hardware standards based on business needs. Reviewing Mac-related incidents to find common issues and develop solutions. Creating and updating knowledge base articles for user processes and IT support. Researching new OS releases and evaluating their impact on the environment. Acting as a subject matter expert on all things MacOS related. iOS and Ivanti EPMM Responsibilities: Enroll in and manage Apple programs such as Apple Business Manager (ABM) and the Apple Developer Program. Configure Ivanti EPMM to manage iOS devices, including adding EPMM as the MDM server and creating MDM profiles. Oversee the automated and manual enrollment of iOS devices using Apple Device Enrollment. Develop and implement managed app configuration policies to control and distribute apps on iOS devices. Monitor and maintain the security of iOS devices, ensuring compliance with company policies and industry standards. Provide technical support and troubleshooting for iOS device issues. Collaborate with IT and security teams to integrate iOS devices with existing systems and infrastructure. Conduct regular audits and assessments of iOS device usage and security. Stay up-to-date with the latest trends and advancements in mobile technology and MDM solutions. Other Responsibilities Evaluate and Test: Assess hardware and software platforms to ensure optimal performance. Device Management: Utilize MDM tools to manage other devices such as Chromebooks, printers, and Microsoft Windows devices. Scripting: Develop and implement PowerShell or other scripts to automate tasks and improve efficiency. Training and Coordination: Conduct user and support training sessions, and assist Desktop Support with troubleshooting issues. Documentation: Create and maintain documentation for Service Desk and End-User Support Teams. Best Practices: Develop, communicate, and implement best practices and procedures. Customer Service: Interact professionally with clients to provide excellent service. Project Updates: Provide timely updates and status reports on ongoing projects. Helpdesk Proficiency: Maintain proficiency in helpdesk systems and tools to support users effectively. Specifications and Updates: Create detailed specifications and provide product updates. Research and Education: Advise on the latest technologies and best practices to enhance system performance. What you’ll bring 8+ years of overall IT experience 6+ years’ experience in a desktop engineering/admin role responsible for Mac OS device management, image and patch management, software packaging and deployment 3+ years’ experience administering collaboration tools. I.e. - Outlook, SharePoint, Microsoft 365, Quip, Workplace, Slack, Dropbox, Google Docs, or any other Project Management tool in an Enterprise environment with more than 1,000 users Extensive scripting knowledge Experience administering a Mobile Device Management system preferred. Working knowledge of Active Directory administration and policy management Strong customer service skills and adapt to servicing a varied customer base. Demonstrated project ownership, and ability to drive outcomes from inception until full business value realized. Ability to stay on task and complete projects in a timely manner. Understand global concepts, see the “bigger picture” and recommend solutions accordingly. Working knowledge of major manufacture hardware systems such as Apple, Dell or Lenovo Able to communicate effectively (written and oral) with team members and management. Ability to work with minimum supervision or independently. MCP or equivalent knowledge of Apple systems Windows operating systems O365 / M365 Preferred Qualifications Jamf 200 / 300 ACMT (Apple Certified Desktop Technician) ACPT (Apple Certified Portable Technician) If you see yourself in this role, but fall short in any areas above, apply anyway! We love to invest in our team members! The Best Kept Secret in Retail Tailored Brands is North America’s leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men’s Wearhouse, Jos. A. Bank, K&G Fashion Superstore, and Moores Clothing for Men in Canada. We are emerging from the pandemic with incredible momentum. We own a unique and special market segment experiencing record-level demand. This has inspired our 3-year journey to become Legendary; an exciting strategy that leans heavily upon a strong technology foundation. With over 1,000 stores across the US and Canada, 15,000 employees, and over 35 million customers, we’re the perfect size! Large enough to demand leading-edge enterprise-worthy technology, but small enough to move quickly and empower our teams with significant scope & autonomy. Apply now to power your career journey to Legendary! Benefits This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com. Work-Life Balance We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as: Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend Holiday Early Departure | close out early the business day before a company observed holiday This salary range is specific to Colorado, New York, California, and Washington. The starting salary for this position is $92,800 – $142,300 and may increase to $155,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual’s skills, background, and experience in determining final salary. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Work Environment, Physical & Mental Demands Ability to sit and work at a computer keyboard for extended periods of time Ability to stoop, kneel, bend at the waist, and reach daily Able to lift and move up to 25 pounds occasionally Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment Hours regularly 40 hours per week, as work dictates, from a remote location. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Work Locations: 01099I IT Dept. 6380 Rogerdale Rd Houston 77072 Job: Information Technology (IT) Organization: Tailored Shared Services Shift: Day Job