Job Title:

Sr Team Leader - VR Operations (Onsite Austin)

Job Description

The Sr Team Leader - VR Operations (Onsite Austin) role will provide leadership within our Virtual Reality (VR) App Review Specialist team. This position interfaces directly with the VR gaming and app development industry. You will be required to ensure performance metrics are achieved by providing adequate development, motivation and accountability of both associates and team leaders.

WHAT YOU WILL DO IN THIS ROLE Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperationCoach direct reports on their performance on a regular basis to ensure performance metrics are achievedIdentify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employmentEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updates and changesProvide subject matter expertise in handling escalated customer calls as neededManage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activitiesStay current on internal work processes, policies and procedures. Attend required manager development trainingSupervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsComplete shift-wide projects that aim to increase productivity, quality or other KPIPromote the Company's values through both behavior and attitude, including being an advocate for your team members

YOUR QUALIFICATIONSAssociate's degree in related field with four to six years of experience with at least one year of Progressive Management Experience preferredPersonal or professional experience with virtual reality (VR)Strong communication skills, both written and verbalDemonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverablesDemonstrated ability to mentor, coach and provide direction to a team of employeesWork well under pressure and follow through on items to completionWillingness to work a flexible schedule  Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758.  The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 7870 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOUOne of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you’ll also be provided with:Inclusive Onsite Perks such as complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!Extensive benefits including 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU!  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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