Description The Sr Technical Infrastructure Program Manager Global FLS Reliability will execute and improve programs to support FFA Program reduction, FLS system maintenance, regulatory compliance at Amazon fulfillment facilities. The successful candidate will possess a professional understanding of facility fire protection principles such as life safety, property protection, code compliance, as well as be experienced with fire system inspection, testing, and regulatory requirements. This role will engage in a combination of the following fire alarm, water-based suppression, and specialty system activities: system layout (plan preparation), system equipment selection, system installation management, system acceptance testing review, system trouble-shooting, system servicing, and system technical vendor management. Technical areas required of the role include applicable codes and standards, types of detectors and signaling systems, supervision requirements, power requirements, programing, building/space structure and occupancy considerations, basic electricity, and low voltage electronics. Key job responsibilities Develop and maintain playbook of best practice processes regarding FLS operation and maintenance, with consideration of local regulations across multiple countries • Provide technical leadership to on-site RME teams regarding FLS • Own the governance mechanisms for mitigating, reporting and reviewing false fire alarms • Deep-dive false fire alarms and other FLS-related issues to identify root causes, and develop and roll out mitigating solutions, collaborating with other teams whenever required • Provide support to RME and commissioning teams on launch sites, including improvement of the commissioning process itself • Collaborate with RME and Procurement colleagues responsible for hard and soft facility services in their regions, to work with vendors to support our assets and operation, including routine vendor governance where relevant • Work with Engineering Services teams to improve the design specifications and subsequent installation of FLS assets • Report FLS metrics on a routine basis to RME and other teams, including formal written reports to senior leadership • Develop strategic roadmap for FLS assets, operation and maintenance • Manage multiple complex projects and tasks simultaneously, while influencing and developing relationships at a range of organization levels • Collaborate with other regional teams around the world A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Global FLS Reliability - Establishes mechanisms to ensure consistent performance of fire and life safety systems at launching and existing sites through policies, metrics, technical support, and fire alarm activation reliability management. Basic Qualifications • Experience in roles leading fire protection or mechanical maintenance programs, quality improvement, project management • Demonstrated knowledge of data collection, analysis, and reporting techniques and use of enterprise level information management systems • Experience in a Fire and Life Safety related role such as system design, installation, maintenance, Code enforcement, auditing, insurance loss control, or other relevant field Fire Protection and/or relevant professional certification (CFPS, CSP, ARM, RME-G, NICET, etc.) Outstanding communication skills and ability to successfully interact and negotiate with technical and operational stakeholders, both internal and external Preferred Qualifications • Fire Protection and/or relevant professional certification (CFPS, CSP, ARM, RME-G, NICET, etc.) • Experience identifying abnormal FLS system conditions, determining cause, and recommending corrective actions. • Experience interpreting and applying codes and standards regulating fire protection systems, testing and commissioning, and other related fire/life-safety requirements. • Outstanding communication skills and ability to successfully interact and negotiate with technical and operational stakeholders, both internal and external • Experience collecting, managing, and utilizing data related to FLS events, maintenance, and costs. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.