Job Description Insight Global is seeking a Technical Writer to join a large PBM client. This individual will be responsible for helping the operational areas of the organization understand the impacts of moving to a new claims processing platform. They will help document the new processes and instructions for the new processes. This individual will ideally have experience with SharePoint and/or Confluence. Other responsibilities include writing standards, guidelines, and best practices to create and update complex documentation and process flows. This position works with business area subject matter experts (SMEs) to ensure the content is accurate, meets the needs of the SME and is easy to understand. Develop a thorough knowledge of products, services, processes, and tools in order to translate information received into easy-to-understand content Create, update, and archive complex documentation and process flows in accordance with writing standards and business practices May act as lead technical writer on requests/projects Collaborate and communicate effectively and professionally with other team members, SMEs, and leadership to support accuracy. Other duties as assigned The main function of the technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files. Job Responsibilities: Review and approve material for standards regarding order, clarity, conciseness, style and terminology. Review and approve edits or changes made to material prepared by other writers or establishment personnel. Confer with client to establish technical specifications and to determine subject material to be developed for publication. Review published materials and recommend revisions or changes in scope, format, content and methods of reproduction and binding. Interview production and engineering personnel and read journals and other material to become familiar with product technologies and production methods. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Education/Experience: Bachelor's degree required. 8-10 years experience required. -Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. -Strong ability to work independently and manage one's time. -Strong mentoring skills necessary to provide support and constructive performance feedback. -Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. -Strong knowledge of media production, communication and dissemination techniques and methods. Strong knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. -Strong knowledge of computer software, such as Adobe, JavaScript, Oracle, etc. -Experience or background working for a PBM null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.