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Detailed Job Description:

Creates, maintains, and delivers various types of user documentation, including how-to guides, references, manuals, cheat sheets, and instructions.  Creates, maintains, and delivers various e-learning as appropriate to product and requests.  Work with Product Delivery Team, Product Managers, and stakeholders on documentation requests and prioritization.  Utilizes writing skills to ensure documentation quality, grammar, spelling, and layout.  Works directly with SMEs to ensure documentation accuracy.  Maintains the internal Document Control Library and/or Wiki with the most recent versions of all technical and training documents.  Assists to determine and maintain the HSS Style Guide and ensures that all documents created adhere to set standards and templates.  Independent and creative thinker with a good sense of design and style.  Self-directed and self-motivated, requiring little direction from superiors once job tasks have been determined on projects.  Adheres to all set deadlines. 

Qualifications:

A Bachelor’s degree in English, Writing, or equivalent preferred.  5+ years of related experience in technical writing desired.  Good working knowledge of Work, Google Doc, Wiki markup, and Adobe In-Design  Exceptional people, communication, and collaboration skills to support working in a complex, multi-faceted business.  Ability to manage a heavy workload in a demanding environment.  Excelling written and verbal communication skills.  Proven ability to influence cross-functional teams without formal authority.

Experience required: 5 Years