Sr Telecom Support Engineer, Chime SDK
Amazon.com
Do you want to work on complex problems in the real time communications space while building Amazon's communications platform powered by Amazon Web Services (AWS)? Are you looking for a fast-paced AWS team to apply your deep analytical and engineering skills to? The Amazon Chime SDK team builds APIs and SDKs to deliver Real Time Collaboration as an easy-to-use AWS service with the pay-for-what-you-use model. We enable AWS customers to build collaboration features like audio, video and chat into their existing applications and services. Customers start from a simple and familiar on-boarding experience they are used to with AWS services with documentation and samples and build up to solving complex workflows with Bots interactions. We also build sticky differentiators for the service leveraging other AWS services like WorkDocs, Alexa, Comprehend, Transcribe, etc.
We believe in using AWS's scale, reliability, flexibility and ease of use to deliver early versions of this exciting software quickly and iteratively, to get customer feedback, and use the feedback to make data driven and agile decisions. We rely on software engineers leveraging their own expertise and perspectives to drive quality into our product.
We are seeking a Sr Telecom Support Engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Chime’s telecom infrastructure. You will be part of a global team responsible for the day to day operations, deployment, and break/fix for our services. As a Sr Telecom Support Engineer, you will focus on complex and ambiguous problems for our customers and service, will be part of a follow-the-sun on-call team, and will handle critical event escalations.
About us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
We believe in using AWS's scale, reliability, flexibility and ease of use to deliver early versions of this exciting software quickly and iteratively, to get customer feedback, and use the feedback to make data driven and agile decisions. We rely on software engineers leveraging their own expertise and perspectives to drive quality into our product.
We are seeking a Sr Telecom Support Engineer with deep knowledge of SIP protocol and Linux/UNIX expertise to help us support and expand Amazon Chime’s telecom infrastructure. You will be part of a global team responsible for the day to day operations, deployment, and break/fix for our services. As a Sr Telecom Support Engineer, you will focus on complex and ambiguous problems for our customers and service, will be part of a follow-the-sun on-call team, and will handle critical event escalations.
About us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
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