Our Senior UI/UX Designer plays a pivotal role in shaping the digital customer experience and driving business growth through innovative design solutions. The Designer will lead a team of less experienced UI/UX designers, fostering collaboration and mentorship, while also being hands-on in developing digital products and platforms. The position’s focus will be on leveraging user research to design an effective digital customer experience and enhance our website generally, develop business intelligence, driving a positive experience for the users of our operating system and using cutting-edge design techniques to overall enhance customer satisfaction.Core Role ResponsibilitiesConduct in-depth user research to understand customer behaviors, preferences, and pain points, using findings to inform design decisions and drive product improvementsLead the design and development of intuitive and visually appealing digital experiences across web and mobile platforms, ensuring consistency and usabilityCollaborate closely with cross-functional teams, including product managers, developers, and marketers, to define project goals, requirements, and timelinesUtilize business intelligence tools such as Power BI to analyze data and derive actionable insights, driving informed design decisions and optimizing user experiencesChampion innovation and creative thinking within the design team, exploring new ideas and technologies to stay ahead of industry trends and competitorsLead and mentor a team of UI/UX designers, providing guidance, feedback, and support to foster their professional growth and developmentCollaborate with stakeholders to develop and maintain design systems, style guides, and other documentation to ensure consistency and scalability across digital platformsMonitor and evaluate the performance of digital products, using metrics and user feedback to identify areas for improvement and optimizationBasic QualificationsBachelor's degree in design, human-computer interaction, or related field; Master's degree preferred2+ years’ experience in UI/UX design, with a strong portfolio showcasing your work and design process1+ years’ experience leading design projects from concept to delivery, with a focus on driving business results and improving customer experiencesPreferred QualificationsExcellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to stakeholders at all levelsExpertise in user research methodologies, including user interviews, surveys, usability testing, and data analysisProficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.Strong analytical skills and experience with business intelligence tools such as Power BI or TableauAbility to thrive in a fast-paced, dynamic environment, managing multiple projects and priorities simultaneouslyExperience leading and mentoring a team of designers, fostering a collaborative and inclusive work environmentExperience working in Residential home services industryKnowledge of front-end development technologies such as HTML, CSS, and JavaScriptFamiliarity with agile development methodologies and project management tools such as Jira or Trello