As an Sr UX Designer, you will play a key role in defining the user experience for innovative education training products and customer survey tools. You will collaborate with cross-functional teams, including product management, engineering, and research, to design intuitive and effective solutions that delight our customers.

Key job responsibilities
User-Centered Design:
• Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
• Develop personas, journey maps, and other artifacts to inform and inspire design decisions.
• Advocate for user needs throughout the product development lifecycle.

Concept Development:
• Design wireframes, prototypes, and high-fidelity visuals for new services and products, with a focus on usability and accessibility.
• Collaborate with stakeholders to iterate on concepts based on feedback and data.
• Explore creative and innovative approaches to solving complex UX challenges.

Cross-Functional Collaboration:
• Partner with product managers to define requirements and prioritize features that align with business goals and user needs.
• Work closely with engineers to ensure the feasibility and implementation of designs.
• Collaborate with researchers to test and validate design solutions.

Design System Contribution:
• Contribute to and maintain a scalable design system to ensure consistency across all touchpoints.
• Define and document design standards and patterns for education training and survey tools.
Strategic Thinking
• Drive design strategies for new product and service experiences, aligning them with broader organizational goals.
• Identify opportunities to innovate and improve the user experience in education and survey tools.

Leadership and Mentorship:
• Provide guidance and mentorship to junior designers, fostering a collaborative and inclusive team culture.
• Present and communicate design solutions effectively to stakeholders at all levels.

About the team
Our team is driven by a vision to create the best experiences for customers, vendors, and employees. We bring together expertise across product development, program management, data analysis, engineering, and economics to tackle complex scaling challenges.

With a customer-centric approach, we are focused on delivering innovative solutions that balance scalability and personalization. They value trust, partnership, and a human touch - empowering customers through self-service tools while also offering customized expert support.

Our diverse talent includes product managers, technologists, economists, and business intelligence experts. This cross-functional collaboration allows them to deep dive into both quantitative metrics and qualitative anecdotes, continuously learning and improving to surprise and delight their diverse stakeholders.