Engagement Type: Contract
Location: Washington, DC
Duration: 6 Months
Please submit all resumes by May 21st, 2012
Short Description:
Avaya Systems
SIP, H.323
Avaya VOIP Monitoring
Avaya 8300, 8500, 8700, 8800 servers
Avaya 46XX, 96XX Voip Phones
Avaya Gateway’s 450, 650, 700
Avaya Certificate
Complete Description:
Support & maintain current telecom systems and services in enterprise network, provide advanced telecom support & admin. Perform voice project mgmt, software changes, assist with installs, upgrades, maintenance; support beyond moves, adds & changes
Behavior Characteristics:
Manages time effectively, meets deadlines, achieves established goals & objectives. Assist to establish, accomplish & continuously evaluate goals. Assumes responsibility for accuracy of work processes, multiple task flows, actions & decisions of Staff.
Skills:
Avaya Unified Communications and all adjuncts Required 11 Years 3 - Expert
Experience with Avaya S87xx server ,IP Network Regions, Audio shuffling, Hair
Pinning Required 8 Years 3 - Expert
Experience with supporting telephony contact center products. Required 10 Years 3 - Expert
Experience with the technology of SBC, ACME and Audio Codes Required 3 Years 2 - Proficient
Experience with tools and techniques to diagnose telecom problems. Required 11 Years 3 - Expert
Experience with VoIP protocols, QoS standards and policies Required 8 Years 3 - Expert
Exp managing complex voice projects across all teams. Required 10 Years 3 - Expert
Exp providing Tier 1-3 support for enterprise Avaya network Required 10 Years 3 - Expert
Exp troubleshooting and problem identification Required 11 Years 3 - Expert
Interpret system logs, events , isolate failure points Required 11 Years 3 - Expert
Knows data & VoIP principles supporting converged voice/data network environ Required 10 Years 3 - Expert
Must have experience with administering Avaya patches and upgrades Required 8 Years 3 - Expert
Strong working exp. with AES, AAR/ARS Required 8 Years 3 - Expert
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services Required 8 Years 3 - Expert
Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450,
CMS Required 8 Years 3 - Expert
Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center Required 8 Years 3 - Expert
TDM, SIP and H.323 endpoints. Required 6 Years 3 - Expert
Troubleshoot and diagnose production impacting telephony support applications Required 10 Years 3 - Expert
Experience with Cisco IP Platform and Cisco UC solutions Highly desired 3 Years 2 - Proficient
Proven experience with Avaya JTAPI/TSAPI and CMS reporting Highly desired 8 Years 2 - Proficient
Best practices of operating systems, server hardware configs and databases Nice to have 10 Years 2 - Proficient
Experience with Microsoft UM and Integration with Avaya Switches Nice to have 3 Years 2 - Proficient
Experience with Modular Messaging 5.x. Desired 8 Years 2 - Proficient
Expert knowledge or certification of Avaya’s Architecture software and hardware Desired 10 Years 2 - Proficient
Nice Call recording system, and connectivity into other telephony adjuncts Desired 3 Years 3 - Expert