Sr Workplace Experience Coordinator Job ID 191230 Posted 04-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Atlanta - Georgia - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to build a culture of support, you will have countless opportunities to encourage moments of delight and pursue outstanding outcomes every single day. **What you’ll do** + The Senior Experience Coordinator is a player/mentor guiding a group of peers in daily operations of delivering a positive office experience as a cultural ambassador, community advocates and service leaders. + Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Senior Experience Coordinator. + In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational efficiency. + As part of a “front-of-house” team, the Senior Experience Coordinator is responsible for creating an encouraging and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. **What you’ll need** HS Diploma or equivalent experience or GED or equivalent experience required. A minimum of 2+ years of front desk, concierge, customer service or other hotel/ hospitality experience is preferred. Ability to comprehend and interpret instructions, meeting agendas, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. Use a high level of attention to detail as well as strong social skills. Have a positive demeanor and a strong urgency in resolving any issues that may arise. Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Adopting of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Help others with computer questions. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 50 lbs. and occasionally lift/move up to 50 lbs. **Why CBRE?** CBRE offers excellent benefits including Medical, Dental, Vision & Matching 401K Program! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)