Job Title
Sr. Account DirectorJob Description Summary
The Senior Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the relationship while leading the account team. The Senior Account Director sets the strategy for the account, establishes goals, and leads a team of highly talented professionals to deliver exceptional results.Job Description
The Sr. Account Director manages the day-to-day client relationship of one of C&W’s premier accounts. In this role, this individual will manage multiple service lines for a dynamic and world class office and retail portfolio. This individual will lead a large team housed in multiple locations throughout the United States. The role will oversee two or more service lines below:
1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy
The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.
This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives Implement the overall vision, strategy and measurement metrics to the applicable service lines Develop and maintain strong client relationships Drive a high performing culture with:A keen attention to detailObsessed with providing the best possible client experienceResults orientedImplement and manage account governance process Provide disciplined contract management to meet superior delivery of all contract deliverables Identify existing and new opportunities for enhancing service solutions and capabilities Assist with risk mitigation and dispute resolution for client and C&W Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc. Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Develop and maintain account P&L management, profitability and overall financial performance Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion Ensure quantitative and qualitative analytics and evidenced-based decision makingKEY COMPETENCIES
1. Leadership
2. Customer Relationship Management
3. Technical Skills
4. Organization Design & Management Skills
5. Communication (oral and written)
6. Matrix Organization / Business Partner Skills
7. Presentation Skills
8. Business Acumen
IMPORTANT EDUCATION
Bachelor’s degree required Master’s degree or MBA preferredIMPORTANT EXPERIENCE
Minimum of 10 years at management level or other similar capacity Experience in directly leading and managing teams, and managing people-managers Client, P&L and contract management experience Experience in the management of integrated services in a Corporate Real Estate environment. The integrated services should include Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Occupancy Planning. In-depth understanding of the business impact of technical contributions
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Ability to develop positive working relationships with agencies, local government officials, and business
community members
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers. May be required to travel outside between client sites in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”