Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
Mission-oriented work
Diverse and inclusive culture
Competitive Compensation & Bonuses
Comprehensive Insurance Plans
Mental and Physical Health Support
Work-from-home flexibility
Fitness Center Reimbursements
Streaming Good time off for volunteering
Wellness workshops
Buddy Program for new HealthStreamers
Collaborative work environment
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect with other HealthStreamers
Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
The Sr. Account Manager is responsible for the development and execution of the strategic management plan for a portfolio of large health system customers. This includes retention, expansion and upsells, sales process execution, account management, business development, ARR growth attainment and successful Corporate Initiative execution.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
Attain revenue targets as set by the sales organization
Execute on the retention and growth of assigned accounts
Expand and maintain executive-level relationships
Develop, document and gain agreement on the account sales strategy
Generate new contacts, leads and opportunities within assigned accounts
Maintain a pipeline of qualified, active opportunities and manage them to closure
Orchestrate internal and external resources throughout the customer lifecycle
Collaborate with Solution Executives and other functional groups on an organization-wide account management plan and oversee its execution
Participate in senior-level planning sessions
Provide detailed account and renewal plans on all assigned accounts
Partner with Success Management for Quarterly Business Reviews and product adoption initiatives
Success Metrics:
Renewal quota attainment
NOV quota attainment
Strategic initiative achievement
Relationship expansion and management
Retention (account and product level)
Opportunity creation/pipeline growth/management
Solution Team engagement
Sales leadership engagement
Executive engagement
Customer satisfaction
Forecasting accuracy