Description Position at WebMD

WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

The Sr. Account Manager is responsible for all aspects of client revenue maintenance and growth in our Payor (Health Plan) Market. In this role you will serve as the primary point of contact for client renewals, performance guarantee management and identifying and driving growth opportunities. To support these goals, you will establish, nourish and expand client relationships through a firm understanding of the client’s strategic priorities, business objectives and overall goals. This role will build, maintain and grow relationships, with an emphasis on a client’s executive leadership, across WedMD Ignite’s multi-faceted client base. A successful candidate will have demonstrated experience documenting, implementing, communicating and tracking a renewal plan through all aspects of the renewal and/or sales lifecycle of a client.

Responsibilities:Accountable for all aspects of client revenue maintenance and growthResponsible for overall client relationship and satisfactionManage all aspects of client renewal activitiesServe as the expert for all contractual obligations for each client and coordinate with relevant internal teams (sales support, delivery, finance) to track and ensure compliance with termsDevelop strategy for account in concert with leadership and sales teamsExecute on-plan deliverables and milestones including renewal strategy, pricing, contract terms and growthTrack and ensure compliance with contract dates, terms and other aspects of contractual specificationAdhere to Salesforce documentation and reporting in a timely and complete mannerOwn documentation and reporting on account activity and quarterback all action items following client interactionsBring meaningful teaching points to clients at every interaction; seek to demonstrate and support clients in maximizing investments in Ignite products at every opportunityIn combination with delivery team, use client interactions to report progress on client goals, relevant product updates and identify opportunities to expand client relationship and portfolioStratify book of business based on client needs, decision points, revenue generating opportunities and riskIdentify and lead growth opportunity pipeline alongside client-sharing colleagues, management and executive leadershipQualifications:                                                Bachelor’s Degree or equivalent years of relevant experience5+ years managing multiple client executive relationships, including serving as a trusted “go to” thought partner for client strategyTrack record of meeting and exceeding account renewal and growth goalsExperience in healthcare or wellness related fields, preferably Payors/Health PlansMust be team-oriented and work well in collaborative situationsAbility to present information, written and orally, for maximum impactTrack record of identifying, managing, mitigating and solving challengesDetail-oriented and able to dissect and understand contract languageTravel Requirements: Approximately 10-25%

 

Salary Range: $85,000 - $95,000. Role is commission eligible