Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job summary:

Reporting into a Senior Manager, Client Services, you’ll manage a portfolio of travel clients to implement a thorough, profitable and efficient affiliate marketing strategy. Grow business revenue through innovative and strong partnerships.

Roles & responsibilities:

Client management

Managing a portfolio key of clients. This includes managing the team members that work on them and day to day execution of those clients. Ability to build, present and coordinate the delivery of top key clients strategies.Using analytical skills to make strategic decisions to help clients meet their goalsEstablish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support ticketsGrow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services informationRetain existing clients and manage dispute resolution

Team management

Provide leadership to direct reports, motivate individuals to high performanceResponsible for the performance development of team membersHold weekly meetings with team members to review work flow, help them work through challenges and identify areas they can receive additional support and from whom

Administrative

Regularly review contracts to understand contracts and billing mechanismsTroubleshoot client’s technical issues, and file support tech tickets on their behalf if neededOwning revenue and forecasting for own client portfolioMaintain documentation of client performance and activities in internal systems

Collaboration

Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territoriesWork closely with publisher services to identify partnership opportunities to grow our businessWorking closely with Analytics’ team to help interpret data and build more effective strategies. Working on 2-4 projects a year with this team to further advance our ability to service and advise the wider portfolio of clients.Working closely with the marketing to create materials to support the business as well as push business events.  Working on 2-4 projects per year.Work with other channel counterparts to provide full Rakuten Marketing experience to clientsPlan communication activities for your account’s campaigns, alongside MarCom teamDeveloping, maintaining, and extending relationships internally and externally

Strategy and planning

Work with senior management to execute departmental strategy in line with agreed objectives

Key requirements:

Technical /functional expertise

5+ years of digital marketing experience including client service (agency, client or consulting)Strong understanding and experience in digital marketing concepts / solutions, particularly Affiliate MarketingExperience working within or in partnership with businesses within the travel industryBA degree in a Marketing field preferredCompetent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPointExperience in strong client relationships, reinforced by building trust, advising and upsellingGood project management skillsWeb literate (tracking analytics and methods)

Personal effectiveness

Highly organised, self-motivated, good time-management, able to prioritiseThink creatively, has a problem-solving approach and uses professional judgmentProactive - continually looking for ways to grow and improve within own roleWork well under pressure and to tight deadlinesInquisitive approach to continuously learning on the job

Communication skills

Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specificationsExcellent written and verbal communicationConfident interpersonal skills

Results focus

Detail-orientatedAnalytical and Strategic Marketing:  Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targetsA real team player that is able to integrate and work closely with an enthusiastic team

#LI-RM14

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team