The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position will be based at NSA at Ft. Meade, MD and supports mission operations in support of one of the most dynamic and vital mission environments supporting our nation’s critical assets. Candidates applying for this position must be motivated, creative, and able to work collaboratively across a wide spectrum of mission and technical personnel and technology and be able to work different shifts as required. Candidates applying to this program should have experience in military, intelligence, law enforcement, or other similar mission critical environments. Candidates should be trustworthy, dependable, and capable of functioning effectively in a high-tempo environment where the candidate is part of a larger, integrated team of multi-functional professionals focused on mission accomplishment.
Responsibilities:
Day-to-day monitoring of a production Telos Automated Messaging Handling System (AMHS). system processes and feeds manage message queues resolve routing problems, non-delivery problems, and problems with message or attachments. Operate, administer, troubleshoot and resolve technical issues relating to outages or system operation. Coordinate with the Government to assist and support testing of all system changes, enhancements and updates. Perform upgrades to hardware and software in accordance with Program Office direction. Perform end-user training and desk-side support to mission operations staff, executives, and other help desk staff. Perform training for personnel who monitor the system after duty hours. Update all System Operating Procedures and other documentation to reflect any changes to the system. Assist with the evaluation of the systems against mitigating factors to determine the security posture of the systems. Work and coordinate with other security personnel. Document, track, monitor and follow up on problems/inquiries to ensure resolution in a timely manner. Maintain certifications and continually learn about new technologies, techniques, and procedures to stay abreast of leading technologies and aligning with enterprise-level modernization efforts. Coordinate with the Telos Development team to assist and identify system discrepancies and support the testing of all resultant updates.