JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

This is a CMMS and BAS hybrid supporting role. This role is in support of the JLL Asset Management journey towards World Class Maintenance organization.  This role provides more efficient means of managing facilities maintenance. Successful application of business and technical knowledge to provide administrative and technical support for the organization's existing client facing and internal applications required.

Job Responsibilities

CMMS Support

Using client CMMS (Planon) and JLL CMMS (Corregio), plans, schedules, coordinates, assigns, monitors work orders for group of responsibilityDevelop and maintain accuracy of work order data, adding equipment to PM Plans, schedules and asset audits.Support management in the scheduling and assigning of work. Manage work orders in the system, ensure proper creation, planning, update, execution and closure of work orders.Support ongoing efforts of building out PM task checklist into CMMS and load balance labor plan.Collects data and collaborates with operations team to optimize maintenance programs.Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower statusContinuous improvement of the work planning and scheduling process through the review and use of maintenance metrics, analysis of work order flow, project demands and expectations.Coach and educate staff on PlanOn and Faclan functions and best practices for performing tasks. Serves as Tier 1 support for the team.

Network Support

Assist with maintenance, configuration and reliability of facilities BAS network, computing environment, and applications, troubleshoot network errors with coordination from 3rd party network administrator and onsite building engineering.Coordinate adds, moves, and changes with onsite building engineeringManage facilities BAS IT network specific active directory groupCoordinate with client’s IT department to develop and validate operating policies for network access and use.Provide training to end-users to ensure conformance with developed policies.Coordinate security review for all new and existing devices on the network
-Maintain configuration documentation
 

Product Expertise

Understand the function and communication protocols of existing mechanical, electrical building systems as well as BAS hardware and software.Learn applications from both a functional and technical perspective to resolve basic technical problems.Proper utilization of the help desk ticketing management system to track and document identified service requests.

Relationship Management

Coordinate with internal and outsourced service management functions on service issues and problem management.Efficiently communicate challenges and successes to management

Project Execution

Assist in management of project deadlines and schedulesCommunicate and apply project standardsConsistently deliver high-quality services, develop training, reference guides, and product support materials

Data Management

Assist with data collection and reporting for base building systemsReview building system data and report on anomalies.

Education/training

Degree in information systems, computer science, or business administration highly preferredYears of relevant experience 3-5 yearsKnowledge/experience in Facilities Management and/or Real Estate industry preferred
 

Skills and knowledge

Strong understanding of building mechanical, electrical and automation systems and operations preferredStrong knowledge of BAS systems, networking and protocols preferredAbility to draft reports and presentation materials using industry accepted workplace applications, proven applied experience with collaborative applications.Strong analytical and problem-solving skillsExcellent communication and customer service skillsSelf-motivated; able to set priorities and work independentlyStrong technical skills with the ability to learn new applications quicklyPosition will require use of the Microsoft Office Suite and other JLL systemsExperience using help desk service management applications.Experience with applications like BacNet, Tridium Niagra (building automation tool), etc preferred.

Estimated total compensation for this position:

72,000.00 – 92,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Baltimore, MD, Owings Mills, MD

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.