The Opportunity:

The Austria Order Entry team plays a crucial role in ensuring the smooth processing of incoming orders and maintaining high levels of customer satisfaction. However, due to a recent departure and one new team member currently in training, our team is operating with reduced capacity, which presents several risks to our operations and customer service.Avantor is looking for a dynamic, forward-thinking, and experienced Associate to provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues.

This role will be a full-time position based out of our Mauritius office. The associate is responsible for involves processing of customer orders and quotations into the VWR SAP system within agreed service levels. Communicate with customers and VWR associates primarily via email to clarify order details & quotation specifications and ensure all details are understood and customer requirements are fulfilled.

What we’re looking for 

Education: BS/BA Degree in Chemistry or allied science discipline or equivalent experience preferredCustomer Service experience preferredFlexible to work in shifts that suit business requirements.

How you will thrive and create an impact 

Read and understand the client requirements (Article, Price, Quantity, etc) mentioned on the customer order in Spanish language.Review of the customer instructions to make sure all the customer requirements (Shipping mode & dates, Inco terms, etc.) are met.Generate Sales Orders & Quotations in the SAP system by capturing and entering the customer requirements.Generate the Quotation in the SAP system by capturing and entering the customer requirements.The individual will be responsible for coordinating and sourcing information from other departments (Avantor Internal), to resolve any discrepancy occurring in Sales orders or quotations generated.Manages consignment warehouse functions including system receipt, inventory reconciliation and billing.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.