Job Summary

L2 support for Trend Micro Storage Protect with expertise in Windows NetApp storage and security

Responsibilities

1. Monitor and respond to security threads utilizing a unified platform for detection.

2. Manage Server Protect for detecting and clean thread in real time on storages devices and servers.

3. Report and Deliver SLA reports.

4. Maintain the Trend Micro AV solution infrastructure including OS and updates.

5. Collaborate closely with the security team for alerts.

6. Storage management operation and concepts NAS: NetApp

7. Monitor Storage for alerts and proactively fix issues.

8. Good knowledge on Windows Server 2003 / 2008 / 2012 and Unix OS

9. Experience with Service Now ITSM tool is preferred.

10. Deep understanding of file system and CIFS/NFS protocol to debug and analyse the problem

Qualification

1. Bachelors degree in computer science Information technology or a related field.

2. 2 to 3 years of experience in IT support or a related role.

3. Experience in IT security specification and Trend Micro products.

4. Familiarity with Threat detection methods

5. Strong analytical and Problem-solving skills

Operations Support Requirement

1. 16 x 5 Offshore coverage for post launch BAU support

2. (Monday to Friday: 8:30 AM IST (11:00 PM EST) to 12:30 AM IST (3:00 PM EST next day) - 16 hours of coverage during APA Noon EU and US time zones

3. 24 x 7 on-call coverage for Critical and high incidents

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.