Job Description:

Key Roles and Responsibilities:

Manage day-to-day operations: incident management, disaster recovery, technical support, administration, implementation, maintenance, monitoring, and configuration for all AT&T internal user and office components (PC, laptop, LAN, WAN, file, print, telephony/voice, video conferencing, mobile solutions) as well as key business and network systems and applications.Develop and support customized business and operational solutions to meet local regulatory, statutory, and multi-language requirements.Manage tools/applications availability issues, productivity, end to end business flowthrough, work user issues associated with customer accounts, accounts provisioning, and service assurance, and help to coordinate integrated problem resolution.Technical Support and Troubleshooting: Provide support for critical business services, including break/fix resolution, application deployment/upgrades, security patching, and remediation.Advance Remote Assistance (ARA) Program: Support the advance remote assistance (ARA) program, providing first-line technology support and potentially tier 2 and tier 3 support for AT&T associates across the international region.Compliance and Security: Ensure compliance with AT&T Information Security Policies and relevant legislative, regulatory, data privacy, and audit requirements, and may participate or lead in developing and maintaining incident reports, business continuity planning, emergency events, data collection and analysis, remote hands, business communications, budget/financial planning and maintenance, auditing processes and general business-related activities.Other duties relating to the above listed activities may be further specified by the Employer or a person nominated by the Employer in the course of the employment relationship.

Requirements:

Fluent in English (B2-C1 level)Ability to troubleshoot complex issues and drive problem resolutionExcellent communication and interpersonal skillsFlexible to work in an 24/7 environment to serve a global customer baseAbility to create a positive customer impressionAbility to handle difficult situations with patience and empathyLogical thinking and a passion for problem solvingInterest in technology and eagerness to learnResilience and strong work ethic suitable for a fast-paced environment

Preferred Skills:

Proven experience in similar role, a technical or support center is a plusProven experience in programing or scripting such as PowerShell, Python, HTML, CSS, JavaScript, etc. is a plusKnowledge of database management systems (SQL, MySQL, PostgreSQL) is a plusFamiliarity with Operating System Logging and Alarming is a plus

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-57694-1 Date posted 03/07/2025