Do you have a passion for customer experience and a mindset for data-driven problem solving? Do you want to be part of a team forging new ways to experience Amazon deliveries? We turned the transportation industry on its head by offering 365 day-a-year delivery, what will we do next?

Middle Mile Performance Management (MMPM) is looking for a talented Sr. Business Analyst who will own analytics and develop solutions to drive insights and optimization. As a member of this team, you will have an opportunity to be a thought leader in Middle Mile by working with a group of talented program managers, product managers, operations, and business leaders to design the Amazon network of the future. This position requires superior analytical thinking, ability to quickly approach large ambiguous problems and apply analytics, technical and engineering expertise to rapidly analyze, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional activity and integration with transportation, tech, operations and finance. Successful candidates must thrive in a fast paced environment.


Key job responsibilities
- Drive progress on advertiser KPIs by serving as an analytical partner for advertisers

- Facilitate overall program execution on behalf of your advertiser, harnessing and organizing multiple internal Amazon teams in the process

- Serve as the primary point of contact for client issues / face to the advertiser; relentlessly follow up to communicate, triage, and manage open issues to resolution

- Exhibit deep analytical ability, and develop expertise in Amazon’s proprietary metrics, working to constantly evolve how we analyze and communicate data to our advertisers.

- Planning and prioritizing across complex inputs and activities

- Drive innovation and roadmap decisions that increase the ease and availability of data to both internal teams and external partners.

- Create, update and maintain standard operating procedure documentation and other training materials. Procure and implement feedback from partner teams regarding SOP usability.

- Partner with internal teams to conduct trainings. Help establish network of subject matter experts within partner teams including Campaign/Account Management and Sales.

- Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client success