Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher Bassett is seeking a seasoned Senior Business Analyst that will serve as the liaison between the customer community and the technical development team. This person will be responsible for eliciting, analyzing, validating, specifying, verifying, and managing the business needs of the project stakeholders, including customers and end users. The successful candidate will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements and manage the development effort to completion. How you'll make an impact Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Define and document internal and external user interfaces and support system and data requirement clarification and definition. Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details. Work with functional leads to transform and develop new requirements into design and implementation. Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Assist in quality assurance and defining testing strategy and risks. About You Ability to develop and maintain relationships with key business partners by building personal credibility and trust. Ability to partner with internal and external peer groups to design and implement solutions. Excellent interpersonal and communication skills Excellent active listening and verbal communication skills, strong business writing ability, flexible and adaptable attitude, can conform to shifting priorities and demands REQUIRED EXPERIENCE Bachelor's degree or combination of relevant education and experience Proven ability to work independently with limited supervision and with other department personnel Must have solid verbal and written communication, organization, and time management skills Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems 3+ years of experience in a BSA role Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders. Proven ability to meet tight deadlines, multi-task, and prioritize workload. Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.