Sr. Business Analyst (ServiceNow)

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Our client requires a Sr. Business Analyst (ServiceNow) to contribute as part of a team, responsible for delivering service mapping services as part of the technical debt mitigation program. The Technical Debt Mitigation Program involves a number of applications that have been identified as having critical security vulnerabilities, which require immediate mitigation. To develop a comprehensive mitigation plan for these applications, a service map for each is required. A service map provides essential information about the IT environment in which the application operates in, such as infrastructure, software, hardware, etc. the relationship that exists amongst them, and how they work together to provide a business service. As an effective mitigation plan must account for these components, service maps are a key foundational input into the Technical Debt Mitigation program. Collaborate with the Service Mapping Lead to develop a workplan and monitor and report progress and more. 

 

Resource will work remotely but must be available to be on-site when requested for meetings. Frequency of meeting could be up to 3-4 times per month. Standard Hours of work are 08:15 – 16:30 Alberta time. Work must be done from within Canada, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.    

Mandatory Requirements 6 years of broad understanding of the technical environment and linkages between systems  6 years of experience in developing service maps for organizations with complex IT environments and infrastructure.  6 years of experience supporting application infrastructure and/or software development.  6 years of experience using the ServiceNow application to create and maintain service maps, reports dashboards, and visual, task boards.  6 years of experience working with application stakeholders to gather information about their systems and underlying technology infrastructure  6 years of ServiceNow ITOM   Desirable Requirements ITIL Foundation certificate    6 years Experience at the senior management level or above in an organization of comparable size and complexity to the GoA  6 years Experience leading and facilitating meetings with stakeholders at all levels  2 years Experience within a Public Sector Organization  6 years Familiarity with Microsoft Visio or other diagramming software  3 years Familiarity with TOGAF framework  6 years Project management and related technical abilities to implement application services on an enterprise scale, with both software and hardware 

Job Posting ID: 55901

Location: Edmonton, Alberta, Remote

Estimated Starting Date: Dec 5, 2024

Estimated End Date: Mar 31, 2025 + 1 pos. 12 month extensions

Posting Closing Date:

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