JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

· Life, health and dental insurance for you.

· Annual Performance Bonus.

· Online platform with certified courses for your professional development.

· Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).

· Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).

· Employee recognition program.

· Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.

· Additional vacation days.

· Among other corporate benefits.

We are currently seeking a dynamic individual for the role of Sr. Business Enablement Specialist to join our team:

· Location: Heredia, Costa Rica.

· Work schedule: Monday to Friday, 9:00 am to 6:00 pm.

· Work model: Hybrid.

· Contract Type: Indefinite-term

Key Responsibilities: 

Business Enablement:  

Provide comprehensive, proactive support to executives, leadership teams and stakeholders, implementing business enablement methodologies and assisting in the execution of business plans that align with organizational goals.  

Collaborate with stakeholders to understand their needs and implement solutions that address them, including the development of standardized tools, templates, and best practices to increase operational consistency and compliance. 

Coordinate and prepare materials for client meetings, presentations and reports, ensuring accuracy, timely distribution and effective communication.  

Track key projects and deliverable milestones, facilitating communication among cross-functional teams, ensuring success. 

Build and maintain strong relationships with internal teams and client stakeholders to drive effective collaboration and customer satisfaction.  

Share knowledge and expertise with other Business Enablement Specialists to drive standardization and continuous improvement. 

Communications:  

Deliver insightful, visually-appealing presentations and reports, showcasing data-driven, actionable insights when appropriate, to inform strategic decision-making. 

Partner with the marketing and communication team to develop materials and strategies.  

Manage sensitive information with utmost discretion and professionalism. 

Document Control:  

Create and maintain comprehensive knowledge repositories and resources. 

Conduct regular audits of documents, processes, and standard operating procedures (SOPs), dashboards, group aliases, etc. ensuring accuracy and timely updates. 

KPI Deliverables Execution:  

Share best practices for formatting and presenting data in reports to maximize reader engagement. 

Utilize dashboards, analytics or CMMS tools to develop and package reports for key performance indicators (KPIs) and other success metrics for scoring.  

Extract insights from data results/scores to drive actionable changes for mitigation or continuous improvement. 

Process Optimization: 

Assist in the development of dashboards, business processes, workflows and SOPs to improve operational efficiency. 

Leverage existing data analytics, reporting tools and customer feedback to track progress, measure impact, and identify areas for further optimization.

Culture:  

Assist with onboarding new executives, employee engagement initiatives, newsletters and all hands meetings, as needed. 

Qualifications and Skills: 

Bachelor's degree in Business Administration, Facility Management, or a related field preferred. 

Minimum 3-5 years of experience in a similar administrative or business support role, ideally within real estate or professional services. 

Superior organizational skills with exceptional ability to prioritize and meet deadlines. 

Meticulous attention to detail, ensuring accuracy and completeness in all tasks. 

Proficiency in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint). Graphic design and Adobe Illustrator skills preferred. 

Excellent written and verbal communication, effectively engaging stakeholders at all levels. 

Proactive and solution-oriented approach, anticipating needs and taking initiative. 

Strong problem-solving skills with the ability to think critically and offer innovative solutions. 

Discretion and professionalism in handling confidential information. 

Project coordination experience and knowledge of project management methodologies preferred. 

Familiarity with the real estate industry and understanding of business operations. 

Understanding of financial management and budgeting concepts is a plus.  

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.