GENERAL SUMMARY: The Sr. Business Intelligence Analyst is an interdependent member of the analytics community who helps build a data driven culture within the Henry Ford health System. Working cross collaboratively, the Sr. Business Intelligence Analyst gathers data, generates reports, and provides actionable interpretation of information to customers. They are comfortable and effective working with and presenting information to customers at all levels, including but not limited to executives, physicians, clinical staff, peers, and external oversight/regulatory bodies. They develop comprehensive routine and ad-hoc reports and implement new or improved reporting processes to support strategic goals or key operations. The Sr. Business Intelligence Analyst fulfills complex requests, works effectively with ambiguity, manages deadlines, and maintains timeliness and quality of delivery. They anticipate and can quickly adapt to evolving needs of the customer. They consistently demonstrate excellent analytical and problem-solving skills while maintaining keen attention to detail. PRINCIPLE DUTIES AND RESPONSIBILITIES: · Tells a story with data insights that is clear and discerning to help leaders make actionable decisions. · Works collaboratively with leaders and teams to understand how data solutions can make a positive impact; consults, designs metrics and reports, and builds solutions as needed. · Researches, reviews, and analyzes the effectiveness and efficiency of existing report procedures and develops strategies for enhancing or further leveraging these processes. · Documents process flows and ensures they are monitored for accuracy and quality. · Provides end-user training on existing tools. · Routinely participates in webinars and other educational resources to enhance understanding of current developments in healthcare environment. · Generates suggestions for improving work efficiency and promoting quality; demonstrates accuracy and thoroughness. · Applies statistical concepts and relays findings, resulting in actionable information. · Serves as a liaison between Analytics and Market/Community business leaders. EDUCATION/EXPERIENCE REQUIRED: · Bachelor's Degree in Healthcare, Business Administration, Computer Science, Engineering, Mathematics, Statistics, Applied Science, or other related field required. · Minimum of three (3) years of experience in a healthcare or business setting, required. · Expert in the use of Excel, SQL, PowerBI Tableau, Qlik, Toad, or other BI tools and report building. · Experience in the use of any Enterprise Databases or shared data repository. · Experience with Electronic Medical Record System (EMR) report development. · Experience in the use of a programming language. · Epic certification in Clarity/Caboodle Data Model. · Proven customer service experience with strong active listening skills. · Skilled at presenting complex information to diverse audiences. · Experience in the use of relational databases and development of data visualizations. · Effective written and verbal communication skills. · Demonstrated understanding of statistical concepts. CERTIFICATIONS/LICENSURES REQUIRED: Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy Must practice the customer skills as provided through on-going training and in-services. PHYSICAL DEMANDS/WORKING CONDITIONS : Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information + Organization: Corporate Services + Department: HF CIN + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.